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  • The Quality Assurance (QA) of any and all changes that have been implemented as a result of development work on either a test or live service
    • This includes, but is not limited to, new features, bug resolutions, and design changes for our services
  • The troubleshooting of service functionality as a result of a bug investigation or new feature requests
  • To provide clear and accurate QA notes when testing, and be able to provide evidence of expected or encountered behaviour
  • To correctly follow set processes for implementation, testing, and handover
  • To populate and update metrics, as used by the manager for monthly KPI’s
  • To be relied upon to update client requests, when necessary, via in regards to development implementation and technical inquiries

Remuneration and Benefits

  • Competitive salary – £22-£27k depending on experience
  • Discretionary annual company bonus based on performance
  • Medical Health Insurance
  • Flexible working hours
  • 25 days holiday + bank holidays
  • Long service bonus holiday allowance
  • Free parking

Working Hours

Full Time, Permanent
9am – 5.30pm
Some flexibility

Reports to:                           

Head of Client Success


There are currently 9 people in the Client Success team, who report to the Head of Client Success. Our team work very closely with the Web Development team.

Desirable Attributes

  • To monitor system functionality with respect to updating user experiences
  • To identify continuous process improvement and streamlining opportunities
  • To update user and client guides in regards to information clarity
  • Constantly striving to update and improve services and systems
  • A “think outside the box” mentality when testing user experience
  • A good eye for detail and curious about system functionality
  • Excellent IT understanding, including a minimum typing speed of 50 WPM

Interview Process

Face-to-face interview and technical task included.

To apply please email your CV & Cover Letter to