Responsibilities
- The Quality Assurance (QA) of any and all changes that have been implemented as a result of development work on either a test or live service
- This includes, but is not limited to, new features, bug resolutions, and design changes for our services
- The troubleshooting of service functionality as a result of a bug investigation or new feature requests
- To provide clear and accurate QA notes when testing, and be able to provide evidence of expected or encountered behaviour
- To correctly follow set processes for implementation, testing, and handover
- To populate and update metrics, as used by the manager for monthly KPI’s
- To be relied upon to update client requests, when necessary, via Monday.com in regards to development implementation and technical inquiries
Remuneration and Benefits
- Competitive salary – £22-£27k depending on experience
- Discretionary annual company bonus based on performance
- Medical Health Insurance
- Flexible working hours
- 25 days holiday + bank holidays
- Long service bonus holiday allowance
- Free parking
Working Hours
Full Time, Permanent
9am – 5.30pm
Some flexibility
Reports to:
Head of Client Success
Team
There are currently 9 people in the Client Success team, who report to the Head of Client Success. Our team work very closely with the Web Development team.
Desirable Attributes
- To monitor system functionality with respect to updating user experiences
- To identify continuous process improvement and streamlining opportunities
- To update user and client guides in regards to information clarity
- Constantly striving to update and improve services and systems
- A “think outside the box” mentality when testing user experience
- A good eye for detail and curious about system functionality
- Excellent IT understanding, including a minimum typing speed of 50 WPM
Interview Process
Face-to-face interview and technical task included.
To apply please email your CV & Cover Letter to jobs@aluminati.net
