Today, people have relatively more agency and choice. They are more intentional about why in what, with whom, and when they engage and invest their time and energy. Unluckily, alumni or other member-based communities are not an exception to this criterion.

The key to engaging people is winning their hearts and, in turn, that of business through creating meaningful experiences. Doing so successfully necessitates more than adding a human layer to what we are already doing or have plans to do. It requires reframing the who, why, what, and how – trusting in the power of a human-centred experience design approach (when done well) to lead you to the best solutions for people and business. For many leaders and organizations, this approach is uncharted territory. Still, it is a worthy pursuit and has the potential to be transformative. Join us to learn more.

Lisa is an organizational anthropologist, an innovation catalyst and coach, and an experience designer and strategist steeped in human-centred design principles and perspectives with a passion for designing experiences for humans of the world of work. She guides individuals and multidisciplinary teams by exploring human needs and behaviour in organizational ecosystems and intentionally designing engaging and emotive holistic experiences involving services, products, spaces and environments, programs, and events.  Learn more about Lisa and XPLOR at www.xplordi.com.