Announcements

DEAR MEMBERS, This report will address issues concerning service outages and improvements we are planning to undertake over the coming weeks to improve the reliability of the service we provide for you. SUCCESSFUL IMPROVEMENTS TO [...]

DEAR MEMBERS, In this announcement we will cover: Service Stability Review “Framework 2.0” Changes New Webmail Progress New Spam Filters   SERVICE STABILITY REVIEW As many of you will remember, early last year we experienced [...]

DEAR MEMBERS, It has been some time since I last wrote to you back in March to explain the proposed technical improvements to our underlying infrastructure. I look forward in this article to updating you [...]

TECHNICAL DETAIL: ORIGINAL SYSTEM ARCHITECTURE: SINGLE REPLICATED PAIR In 2007 we started to plan our next generation of data storage. We wished to have a resilient and replicated system that enabled us to not rely [...]

No charge for February By way of apology I have taken the decision to credit all subscribed accounts with an extra month free of charge; effectively asking no fee for service throughout February. This credit [...]

DEAR MEMBERS, As announced yesterday, Recovery Phase 2 initiated yesterday afternoon at about 4pm. This procedure was to cover the restoration of old emails to your accounts. Recovery continued all evening and into the night [...]

DEAR MEMBERS, A very major failure has occurred within the emails storage system. Our central Storage Area Network started showing degraded performance at around 6pm Wednesday evening. As our systems depend on this system to [...]