Job Description
The role of a Quality Assurance Specialist is to test all work tickets that have been worked
on by our developers before the work is released to a live environment. All work tickets are
scrutinised while testing is underway to adhere to the high standard that our customers
would expect, and that the work aligns with the internal or client requirements and
specifications. Feedback and suggestions should be provided to the relevant developer(s)
where necessary.

A Quality Assurance Specialist will also assist with identifying and diagnosing any bugs
found in the software, as well as assist with troubleshooting support in relation to the
software, and support the development team where necessary in ascertaining a swift resolution.

Key responsibilities and accountabilities:

  • The Quality Assurance (QA) of any and all changes that have been implemented as a result of development work on either a test or live service

– This includes, but is not limited to, new features, bug resolutions, and design changes for the Aluminate and Email for Life services

  • The troubleshooting of service functionality as a result of a bug investigation or new feature requests to aid in developer investigations
  • Identifying any system functionality that is unexpected and reporting this via the correct channels and tools
  • To provide clear and accurate QA notes when testing, and be able to provide evidence of expected or encountered behaviour
  • To be able to implement client service requests within MuteDev 2 (MD2), which may include configuration and wording requests that do not require a developer to implement
  • To correctly follow set processes for implementation, testing, and handover in regards to the Pivotal Tracker/MD2/GitLab environments
  • To become fully proficient with the use automated testing tools
  • To provide training to new and current team members as a result of onboarding,
    continuous training or the updating of internal processes
  • To update user and client guides in regards to information clarity as a result of QA
    testing

Desirable Attributes

  • Constantly striving to update and improve services and systems
  • A “think outside the box” mentality when testing user experience
  • To think as a client of the business when undergoing testing to ensure the user experience is smooth and user friendly
  • A good eye for detail and curious about system functionality
  • An excellent IT understanding, including a minimum typing speed of 50 WPM

In addition and dependant on skills, you may be involved in the following:

  • Identify continuous process improvement and streamlining opportunities regarding the Quality Assurance process and assist with their implementation where required
  • To populate and update metrics,as used by the manager for monthly KPIs
  • To assist the Client Success Team with other customer-facing matters, including but not limited to our Helpdesk system and client communications
  • Assist with any other business activities as assigned by management

Interview Process:
Technical task to be completed prior to face-to-face interview.

To apply please email your CV & Cover Letter

Apply now

Or email us at jobs@aluminati.net