At the end of June 2017, Aluminati became the provider of Durham’s Email-for-Life service exclusive to Durham graduates. The project included smoothly migrating Durham’s previous Email forwarding service from NetCommunity, for 17,000 alumni.
Feedback from users and the positive reactions reinforced the value behind the service offering and praised the strong user experience provided by Aluminati’s dedicated and friendly technical support team:
I just wanted to send along a thank you for providing email service for my Dunelm email account. Not only does the system work wonderfully, the support team at Aluminati has been extremely helpful. I had an issue with getting my email up and running on my smart phone and laptop, and I contacted their help desk. Even though I received an automated email saying that they were experiencing a large number of inquiries at the moment, I actually heard back and had my problem resolved in less than 24 hours. It was fast and friendly service, and I will be recommending it to all of my Durham friends.
The Email-for-Life service will be rolled out to all Durham graduates later in 2017/2018 and will provide alumni with a valuable and useful service after graduation and a way to express their achievement in being Durham graduates.