Location: Newmarket, Suffolk

Remuneration and Benefits:

  • Competitive salary, depending on experience
  • Discretionary annual company bonus based on performance
  • Medical Health Insurance
  • Discounted Gym Membership
  • Flexible working hours
  • 20 days holiday + bank holidays
  • Free parking
  • A friendly and mature company culture that trusts employees and encourages a work-life balance

Aluminati is a UK-based organisation that provides sophisticated and engaging online services to education institutions in the UK and globally.

We are now looking to recruit a bright, personable and efficient individual  for an IT Customer Services Officer role to join our friendly technical support team.

Job Description

Key responsibilities and accountabilities:

  • Maintain daily activities of the customer service email helpdesk and respond to IT support enquiries.
  • Handle occasional telephone support enquiries.
  • Troubleshooting.
  • Ad hoc quality control and user testing.
  • Ad hoc administrative duties and team support.
  • To perform any other activities as assigned by management.

In addition and depending on skills, you may be involved in the following:

  • Review and update user help guides.
  • Identify continuous process improvement and streamlining opportunities.
  • Monitor system functionality for user experience and information clarity.

Desirable Attributes

To be considered, you will be a customer-focused, outgoing team player with a logical and problem solving approach. Any previous experience in a similar IT helpdesk/support role is preferred.

Good written and interpersonal communication skills will be essential. You will be IT literate with solid typing skills and have a strong willingness to learn. The ability to remain calm under pressure and an inquisitive nature will be beneficial. Any additional experience of writing copy of a technical nature or an interest in internet/online technologies will be a bonus.

If you feel your skills meet the requirements of this IT Customer Service Officer position, to apply please send your CV to jobs@aluminati.net today and all candidates must provide a covering letter to support application.

If you have not heard back from us within two weeks of your application, unfortunately your application has been unsuccessful.